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Total Quality Management

Total Quality Management

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(Paperback)- Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.
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User Reviews for Total Quality Management

Overall Rating: Star FullStar FullStar FullStar HalfStar Empty ( 2 reviews )
  1. Star FullStar FullStar EmptyStar EmptyStar Empty Posted: Dec 19 2007

    This text was required for a recent college course I took. There is a lot of great information in this book, but my biggest complaint is from an editorial angle. If I were to grade this book as an instructor in English composition, I would give it two stars. If Evans had submitted this text to the English composition teachers I have studied with, he would not have gotten a very good grade. The main reason for a bad grade in English composition would be the plethora of sentences that have 60 words and up. It is good writing etiquette to try to break off sentences to a 20-word maximum. Beyond that, the reader's comprehensive abilities are affected. Quite typically, Evans has used rambling, run-on sentences strung together with the conjunction "and" over and over again. Typically, to make a point, he will write (for example) this point, and that point, and this point, and that point, and this point, etc. The document lacks a strong editorial skill set. A great editor would help this poorly written text. The internal concepts are great, the ideas and knowledge inside are truly life-changing. But his English composition skills need an editor to sit down and make Evans break up these sentences into much more intelligible English. The result, having thus allowed the editor to help the author to create a book that could have a total quality advantage in English composition. It is an irony to write a text book on total quality, and then in the process of publishing to use poor quality English composition skills along with 60 and 70 word sentences that run on and on throughout the text. Poor English composition skills on the part of the author left me dreading having to read the next chapter. That is why I give Evans a "2 Stars" mark.

  2. Star FullStar FullStar FullStar FullStar Full ( 1 of 1 found this review helpful ) Posted: Jan 6 2007

    Best book on Quality Management, Ever. I have had three quality classes with quite a few books on quality. None of them stands out as this one. What this book has to offer goes beyond classroom learning. It provides great information, knowledge, and tools that you will need in improving your ability to run a better business. I have literarly applied the concept and tools at the work place; it WORKS!

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Product Specs for Total Quality Management

Author: James R. Evans James W. Dean
Number Of Pages: 416
Category: Paperback
Brand: South-Western College Pub
Dewey Decimal Number: 658.4013
Label: South-Western College Pub
Manufacturer: South-Western College Pub
Product Group: Book
Publication Date: 2002-07-09
Edition: 3
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