( 6 reviews )
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( 1 of 1 found this review helpful ) Posted: Nov 7 2007
Blanchard and Co. are truly masters at developing a `business fable', and in this one they remind us to get to the root cause of a problem before moving to the solution stage. In this story, GAPS is an acronym for: (G)o for the "shoulds", or what should be happening (A)nalyze the "is", or what is the current status (P)in down the causes, or get to the root of the issue (S)elect the right solution, that is of course a solution that addresses the problem In getting to the "shoulds", we are reminded to start with the big picture (what is your business reason for existing), indentify the performance metrics that define success, and then benchmark how excellent performance is delivered by the best. Now, find out what is actually happening; segregating the internal work environment issues from individual or personal capabilities when doing so. Once you know the problem(s); match it/them with appropriate solution(s). Dennis DeWilde, author of "The Performance Connection"
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( 1 of 1 found this review helpful ) Posted: Apr 18 2007
The befuddled manager, the wise old man, some simplistic advice (what is the difference between where you are and where you want to be?). Nothing new, but some good basic reminders.
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( 1 of 1 found this review helpful ) Posted: Jul 6 2006
This very short read (thats a good thing) provides an excellent tool for biz problem solving. You can actually use the GAPS approach to solve ANY problem. I am adding the book to my permanent library. I loved it.
